Shipping And Returns

We ship directly from multiple warehouses as soon as the order is processed usually the same day.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to the US, Canada, Australia, New-Zealand, UK and others countries usually take 6-14 days.

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@quencis.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact Us

If you have any more questions, please contact us by:

- E-mail : info@quencis.com

- Tel : +1 (450) 987 0878 For North America (USA, Canada)
+44 191 308 0138 For European Countries + Australia, New Zealand and the Rest of the World.

Our team is available 24/7 to help you and answer your concerns.

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